Returns & Refunds Policy

At FASHOVIANO, we value your satisfaction and strive to provide you with the best shopping experience possible. Our goal is to ensure that every customer is happy with their purchase. Please take a moment to read this policy carefully to understand your rights and responsibilities regarding cancellations, returns, and refunds.

1. Cancellation Policy

We understand that sometimes you may change your mind shortly after placing an order.

• Orders can be cancelled within 12 hours of purchase by contacting us via email at support@fashoviano.com.

• After the 12-hour window, your order may already be in processing or shipped, and cancellation will no longer be possible.

• Once shipped, the order is considered final and must follow our standard return procedures if you wish to return the item.

We encourage customers to double-check all details — including address, size, and quantity — before confirming an order to avoid inconvenience.

2. Returns

If you are not completely satisfied with your purchase, you may request a return under the following conditions:

• Items must be unused, unworn, and in their original packaging with all tags and accessories included.

• A valid proof of purchase (such as order confirmation or receipt) is required for all returns.

• We reserve the right to refuse returns that do not meet these conditions.

Return Address:
FASHOVIANO Returns Department
4363 Knight Arnold RdMemphis, TN 38118

Please note that we do not accept packages returned without prior communication and approval from our support team.

3. Refunds

To request a refund, customers must provide clear photo or video evidence showing that the product received is damaged, defective, or incorrect.

Once we have reviewed and approved your claim, we will proceed with one of the following options:

• Replacement: A new item will be shipped to you at no additional cost.

• Refund: The amount will be credited to your original payment method.

If you request a return due to personal preference — such as “changed mind” or “no longer want the product” — you will be responsible for all return shipping costs. Refunds in these cases will be issued only after the item has been received and inspected by our team.

4. Processing Time

After receiving your returned item, we will inspect it to confirm its condition and eligibility for a refund.

• Approved refunds are typically processed within 7–10 business days.

• Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

We will notify you by email once your refund has been completed.

5. Non-Returnable Items

Certain products cannot be returned or refunded, including:

• Customized or personalized items.

• Products not returned in their original condition, or missing parts and packaging.

• Items returned without proof of purchase.

6. Contact Us

For questions regarding cancellations, returns, or refunds, please contact our support team. We are always ready to assist you and ensure your issue is handled promptly.

📧 Email: support@fashoviano.com
🌐 Website: https://fashoviano.com